Terms

Who you are dealing with

Using any part of this, free or paid, means these terms apply between you and us.

What this is

Natural Intelligence is educational material and a practice log. Find Your Passion is a structured way of working out what interests you.

Both are tools for noticing things about yourself. Neither is a qualified opinion about you.

What this is not

• Not medical advice, not psychological treatment, and not a diagnosis. If something hurts, or changes and you do not know why, ask somebody qualified before you ask a website.
• Not career advice, and not a prediction about your future earnings.
• Not a personality test. A result describes what you told us, and nothing more.
• Not a substitute for a doctor, a therapist, a lawyer or an accountant.

Your account

You need a working email address and you must be eighteen or older to open one yourself. Under eighteen, a school or a parent arranges it.

Signing in works by a link sent to your address, so whoever can read that inbox can reach your journal. Keep it secure, and tell us if you think somebody else has.

You can close your account whenever you like and take your entries with you.

What you write stays yours

Everything you write and every photograph you attach belongs to you. We claim no ownership of it.

We need permission to store and display it back to you, and that is the whole of the permission we need. We will not publish it, quote it, or use it as an example without asking you separately and specifically.

The material we wrote, the guides, the practices, the questions and the software, belongs to us. You may use it for yourself. You may not resell it or run it as your own programme without a written agreement.

Fair use

We may suspend an account doing any of that, and will say why.

• Do not use the forms to send mail to people who did not ask for it.
• Do not upload anything unlawful, or anything that is somebody else's to upload.
• Do not attempt to reach another person's account or our systems.
• Do not scrape the material or resell access to it.

Paying

In India the price on the page is the price you pay. We are not registered for GST, so nothing is added at checkout and nothing further is charged afterwards.

Outside India the sale is made through our merchant of record, which is required to collect the sales tax or VAT of the country you are buying from and adds it at checkout. The price shown is before that tax, so the total you are charged is higher, and the checkout shows the rate and the total before you pay.

Payment in India is taken by Razorpay. Outside India the sale is made by Lemon Squeezy acting as merchant of record, which means Lemon Squeezy is the seller for that transaction: it charges you, collects and remits the tax, and pays us.

In both cases your card or bank details are entered on their own page and are never seen by us or stored on our servers: what comes back to us is whether the payment succeeded, and a reference number.

A paid step is delivered as described on its page. Where a step is produced by a model rather than a person, the page says so before you pay.

Monthly programmes

A monthly programme continues until you stop it. You can stop it at any time from your account, and stopping takes effect at the end of the month you have already paid for: you keep what you paid for and are not charged again.

We will not raise the price of a programme you are already on without writing to you first and giving you the chance to stop before the change applies.

Refunds

We do not offer a change-of-mind refund. What we do refund is anything we failed to deliver.

Write to info@turtlelabs.co.in and say what you bought and when.

A refund we agree goes back to the method you paid with, within seven working days. Your bank may take a few days more to show it, which is outside our hands.

Nothing here removes a right the Consumer Protection Act gives you. If you think a step was deficient, say so: we would rather hear what went wrong than have you take it to a forum, and you can do that either way.

• Delivered and as described: not refundable. Read the page, and ask us anything before you pay rather than after.
• A monthly programme: stop whenever you like and you are not charged again. The month already paid for runs to its end and is not refunded part-way through.
• Anything not delivered, or not what its page described: we refund it whenever you tell us, with no deadline. That is not a concession, it is what you are owed, and a time limit is not a way to keep money for something we did not do.
• Charged twice, or charged after you stopped: refunded in full, and tell us however you like.

Availability

We will keep it running and we will not promise it never breaks. There is no uptime guarantee on a free tier.

If we discontinue something you have paid for and not yet received, we refund it.

Where we stand if something goes wrong

We are responsible for delivering what we described, and for handling your information as the privacy page sets out.

We are not responsible for decisions you take about your life, your work or your health after using this. The whole design of the product is that you draw the conclusion, and that cuts both ways.

The limit of what we owe you

Stated plainly, because a limit hidden in a long paragraph is a limit a court is entitled to ignore.

If we are liable to you for anything arising out of these terms or your use of this service, the most we owe you in total is the greater of the fees you paid us in the month before the claim arose, or Rs 5,000.

We are not liable for indirect or consequential loss: lost profit, lost revenue, lost opportunity, lost goodwill, or the cost of work you did in reliance on something here. Where information you stored with us is lost, our responsibility is to restore it from backup if we can, and not to compensate you for what it was worth to you.

• Death or personal injury caused by our negligence.
• Fraud, or any fraudulent misrepresentation by us.
• Our own wilful misconduct or gross negligence.
• Anything the Consumer Protection Act, the Digital Personal Data Protection Act, or any other law does not permit us to limit or exclude.

None of the limits above apply to the things in that list. They are not limited by this agreement and cannot be.

Turtle Labs currently trades as a sole proprietorship, which means there is no company between you and Aditya Bisen. The limit above exists so that an ordinary disagreement about a Rs 999 profile stays an ordinary disagreement. It is not there to avoid putting right something we got wrong, and the refund terms above are deliberately more generous than this clause requires.

If you have a complaint

Write to Aditya Bisen at grievance@turtlelabs.co.in. We acknowledge within forty-eight hours and resolve within thirty days, and we will tell you where it has got to rather than leaving you to ask.

If that does not settle it, you can take it to a consumer forum, or to the National Consumer Helpline on 1915. Where the complaint is about your information rather than your purchase, the Data Protection Board of India is the place after us.

Nothing in these terms takes away a right the Consumer Protection Act gives you.

Law

Indian law applies, and the courts at Nagpur, Maharashtra have jurisdiction.

If you are a consumer, that clause does not stop you bringing a complaint where the law says you may bring it, which is usually where you live or work.

Changes

We may change these. If a change matters we will say so here and write to you, and it applies from when we do, not backwards.